4 Key Benefits of Live Chat for Customer Service

Businesses often invest a considerable amount of time and money in developing an online presence, but get little in return because their website is too difficult to navigate or customer support response is slow. Rather than losing a potential customer many businesses are adding live chat software to their site.

Have you ever considered adding live chat to your website? Perhaps you are unsure if it is the customer service solution for your business, which is why we’ve got your back. Here are four key benefits of live chat software.

  • Customer convenience – Our research tells us that around 95 percent of new site visitors leave the website within two minutes, and completely forget the website they had visited the very next day. A live chat can guide online visitors throughout your website and help answer questions about your products or services.
  • Cost efficient – With the ability to provide 24/7 service, live chat enables you to keep your business open for as long as you want. It serves as an extension of the sales team, which allows it to continuously generate leads even after the office closes each day.
  • Increased conversions – Through proactive live chat sessions, website visitors will be engaged in real-time conversation with a real person. By engaging in conversation live chat is able to increase the number of leads coming from your website, therefore increasing sales.
  • Competitive advantage – Many businesses are still hesitant to use a live chat service. If you want to differentiate yourself from the competition, live chat is a great way to help your business stand out and rise to the top.

Interested in achieving the highest level of customer satisfaction, retention and loyalty? Live SiteGreeter is the best live chat software we have seen to date. Check out today and request a free demo!

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