Adding Live Chat To Your Website Can Double or Even Triple Your Sales Leads!
By activating Live Chat service on your website, you automatically boost your volume of interaction with online visitors. Visitors who have questions want answers right there and then, instead of going through the hassle of filling out forms and waiting for a reply from your business development representative or customer support agent in the form of an email.
The best thing about having live chat capability, is the guarantee and assurance that all your visitor’s queries will be answered in real time, by a real person who knows everything there is to know about your business, your products, and services. Listed below are some of the benefits of using Live Chat as a lead generation tool.
WE PROACTIVELY ENGAGE EVERY VISITOR WITHIN 15-20 SECONDS
When visitors are browsing through a website, Live Chat offers the perfect platform for them to immediately talk to a representative and ask for any assistance that they require.
If your average visitor time on site is 4-5 minutes, we will engage them after 45 seconds. We can work with you to find the best engagement time for your site.
VISITORS GET RESPONSES IN REAL-TIME, 24/7
It doesn’t matter when a visitor wants assistance, or where the visitor is, because Live Chat representatives are available 24/7 to help out visitors with any query they might have.
Your team will have the transcript within 3-4 minutes of the end of the conversation so you can respond immediately to your leads.
LIVE CHAT IS THE MOST PROACTIVE WAY TO COMMUNICATE
Live Chat allows businesses to proactively prompt website visitors with messages, asking if they need assistance. Hence, even if the visitor is hesitant in using the Live Chat option on the website, a quick message from a chat representative enables businesses to reach out to visitors and interact.
LIVE CHAT HELPS TO GET DATA FROM VISITORS
Businesses can generate data from Live Chat software such as geographical location, device used (laptop, tablet, or phone), and lead source to name a few. This data can be extremely helpful in analyzing visitor demographics, and use that analysis to better target potential leads.
TAILOR-MADE GREETINGS
Catering to visitors on the basis of their demographics, or the level of interest they have shown by spending a certain amount of time on a specific page of the website, businesses can use customized greetings to make sure that visitors feel at ease while talking to a representative.
Live Chat also helps businesses reduce their bounce rates, enhance the ability to up-sell with relevant deals and offers, and most importantly build customer loyalty and trust.
What Some Of Our Clients Are Saying...
Since 1986, Vac•Con®️, Inc. has manufactured more than 8,400 custom-built, truck-mounted machines to serve public and private environmental markets globally
They are one of the largest producers of sewer cleaning equipment in North America.
Polymer Solutions International (PSI®) is a leading global supplier of material handling products serving diverse industries including food & beverage, pharmaceutical, Industrial, retail and general purpose.
Cleaver-Brooks is a complete boiler room solutions provider that helps businesses run better every day. They develop hot water and steam generation products aimed at integrating and optimizing the total boiler/burner/controls system to maximize energy efficiency and reliability while minimizing emissions.
Barko Hydraulics has a well-earned reputation for the highest quality forestry equipment. From harvesting to loading and land clearing to biomass, they build every machine with rugged components that stand the test of time… delivering exceptional productivity at a lower total cost of ownership.
Thordon Bearings manufactures high performance, oil and grease-free bearing systems, seals and other shaft line products for the global marine, clean power, pump and industrial markets.
Founded in 1927, Miura has grown to become the largest industrial boiler manufacturer in the world. Efficiency, reliability, and safety are at the forefront of their design philosophy and manufacturing principles.
For more than 85 years, Roller Die + Forming has been a leading producer of standard and custom roll formed parts, serving customers throughout the United States, Canada, Mexico, and the rest of the world.
Don't Just Take Our Word On It...
Research conducted by Forrester on the benefits of Live Chat revealed the following from customers
Customers rate Live Chat as the best feature on a website.
Another study by eMarketer showed:
Customers are more likely to return to a website which offers live chat.
They made their purchase decision due to a chat session itself.
