Entourage for Mac FAQ's

*Please note Interchanges.com does not support Microsoft Entourage for Mac or any other email application except for Interchanges.com Webmail. If you are encountering any issues with your email application other than Interchanges.com Webmail please contact the company that developed the email application, ex: if you are having an issue with Outlook please contact Microsoft. This information is provided as a convenience and may serve as a general guideline only.

How do I setup Entourage (Mac) for email?

How to verify Entourage X (Mac) settings

How to configure Entourage X (Mac) to send and receive E-mail while traveling

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How do I setup Entourage (Mac) for email?

1. When Entourage is launched for the first time, the Entourage Setup Assistant will run. On the first screen, enter your First name and Last name in the spaces provided and then click the right arrow to continue.

2. On the Home Information screen, enter in your home address information, and then click the right arrow to continue.

3. On the Work Information screen, enter in your work address information, and then click the right arrow to continue.

4. On the next Welcome screen, select I want to start using Entourage without importing anything and click the right arrow to continue. If you do in fact want to import information into Entourage, you are always able to do so later by selecting File -> Import from within Entourage.

5. On the Junk Mail Filter screen, decide if you want to enable the Junk Mail Filter and then click the right arrow to continue.

6. On the Your Name screen, enter in your name as you would like it to appear in your outgoing email messages, and then click the right arrow to continue.

7. On the Your E-mail Address screen, select I already have an e-mail address that I'd like to use and then enter your comcast.net email address in the space provided. Once completed, click the right arrow to continue.

8. On the Mail Servers screen, make sure that POP is selected in the My incoming mail server is a(n) ___ server drop-down list. In the Incoming mail server field, enter mail.yourdomainname.com. In the Outgoing mail (SMTP) server field, enter mail.yourdomainname.com. Click the right arrow to continue.

9. On the Account ID and Password screen, you will need to enter your user name in the Account ID field. Your user name is your full email address. In the Password field, enter in your assigned password. If you have forgotton your email password please give us a call and we will reset it. For security purposes we do not know what your password is. If you do not wish to enter your password every time you check your email, put a check in the box labelled Save password in my Mac OS keychain. Click the right arrow to continue.

10. On the last screen, enter in an account name in the space provided. This can be anything at all, however, Interchanges.com suggests that you use something descriptive such as Mydomainname E-Mail so you will be able to easily identify this account should you need to make changes in the future. Click Finish to begin using Entourage.

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How to verify Entourage X (Mac) settings

1. Open Entourage, select Tools from the top menu, and Accounts from the drop down list

2. Highlight your Comcast e-mail account by clicking on it once, and then click the Edit button

3. On the Account Settings screen make sure that each field is filled out correctly. Your Account name can be set to anything at all - however we suggest you name it something descriptive, such as "yourdomainname e-mail account". Enter your name as you would like it to appear on your outgoing e-mail messages in the Name field, and your e-mail address in the E-mail address field.

In the Account ID field make sure your user name has been entered {which is your full e-mail address). Your POP server must be set to mail.yourdomainname.com, and in the Password field re-type your password to ensure it's entered correctly.

Next, select the Click here for advanced receiving options button

4. On the advanced pop-up window, make sure that nothing is selected. Also, make sure that the default port is set to 110. Close this screen to return to the Account Settings area.

5. Now, make sure that your SMTP server is set to mail.yourdomainname.com, then click on the Click here for advanced sending options button. On this window, make sure that nothing is selected, and that your default port is set to 25.

6. You can now close all of the open windows and return to the main Entourage area. If you are still unable to send or receive e-mail, start again at step 1 and confirm your settings.

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How to configure Entourage X (Mac) to send and receive E-mail while traveling

This FAQ outlines the steps required to send and recieve E-Mail when you are not on the Comcast network (from a hotel or office) using Entourage X as your E-Mail client.

1. Open Entourage, select Tools from the top menu, and Accounts from the drop down list

2. Highlight your Comcast e-mail account by clicking on it once, and then click the Edit button

3. On the Account Settings screen make sure that each field is filled out correctly. Your Account name can be set to anything at all - however we suggest you name it something descriptive, such as "Comcast e-mail account". Enter your name as you would like it to appear on your outgoing e-mail messages in the Name field, and your e-mail address in the E-mail address field.

In the Account ID field make sure your Comcast user name has been entered (which is the part before @comcast.net in your e-mail address). Your POP server must be set to mail.comcast.net, and in the Password field re-type your password to ensure it's entered correctly.

Next, select the Click here for advanced receiving options button

4. On the advanced pop-up window, make sure that nothing is selected. Also, make sure that the default port is set to 110. Close this screen to return to the Account Settings area.

5. Now, make sure that your SMTP server is set to smtp.comcast.net, then click on the Click here for advanced sending options button. Put a check in the box labelled SMTP server requires authentication, and then select Use same settings as receiving mail server

6. You can now close all of the open windows and return to the main Entourage area. Entourage is now configured to be able to send and receive e-mail from a remote location.

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