Email FAQ's

*Please note Interchanges.com does not support any email application except for Interchanges.com Webmail. If you are encountering any issues with your email application other than Interchanges.com Webmail please contact the company that developed the email application, ex: if you are having an issue with Outlook please contact Microsoft. This information is provided as a convenience and may serve as a general guideline only.

Outlook Express
Outlook
Entourage (Mac)
Mail (Mac)
Webmail

How do I check my email on my iPhone?

How do I get my email from my iPhone?

What are the Interchanges.com mail Server Settings?

Is there a limit on the size of the files that I attach to my e-mail messages?

What is a mailing list?

Can I manage e-mail messages using multiple e-mail programs?

How do I set up an email auto-reply message?

How do I forward my email to another address?

How do I check my email on my iPhone?

You can setup your iPhone to check your email accounts by entering your account settings directly on your iPhone.

1. If this is the first account you're setting up on iPhone, select Mail. Otherwise, from the Home screen choose Settings > Mail > Accounts > Add Account.

2. Under the email account type section choose Other.

3. Select POP as the server type and enter your account information.

Your email address: username@yourdomain.com
The email server type (POP)
Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com

4. Enter your username and password. Your username is your full email address ex: name@yourdomain.com.

You can find additional information on Apple's web site.

*Please note Interchanges.com does not support the iPhone or any other email application except for Interchanges.com Webmail. If you are encountering any issues with your email application other than Interchanges.com Webmail please contact the company that developed the email application, ex: if you are having an issue with Outlook please contact Microsoft.

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How do I get my email from my iPhone?

To set up your iPhone to check your email, follow the steps listed below:

1. From the Home screen, tap Settings

2. Tap Mail

3. Tap Add Account...

4. Tap Other

5. Tap POP

6. Tap Name and type in your name

7. Tap Address and type in your email address

8. Drag the screen down to Incoming Mail Server and tap Host Name, then enter mail.mydomain.com

9. Tap User Name and type in your user name (this is your full email address)

10. Tap Password and type in your Comcast.net password

11. Drag the screen down to Outgoing Mail Server (SMTP) and tap Host Name then enter mail.yourdomian.com

12. Tap User Name and type in your user name (this is your full email address)

13. Tap Password and type in your password

14. Tap Save

15. Your iPhone will verify the mail settings and it will let you know if any information was typed incorrectly.

16. If everything is successful your iPhone will take you back to the Mail screen. From the Mail screen, press your Home button on the iPhone.

17. Tap Mail

18. Your iPhone will check your email.

19. Your email will be downloaded and displayed

*Please note Interchanges.com does not support the iPhone or any other email application except for Interchanges.com Webmail. If you are encountering any issues with your email application other than Interchanges.com Webmail please contact the company that developed the email application, ex: if you are having an issue with Outlook please contact Microsoft.

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What are the Interchanges.com mail Server Settings?

The Interchagnes.com mail settings are specific for ever account:

Incoming mail (POP3): mail.yourdomain.com
Outgoing mail (SMTP): mail.yourdomain.com

If you need help setting up your E-Mail program, please go to the top of the page and choose your E-Mail application from the list. It contains instructions for setting up your E-Mail, for both Mac and Windows.

*Please note Interchanges.com does not support the any email application except for Interchanges.com Webmail. If you are encountering any issues with your email application other than Interchanges.com Webmail please contact the company that developed the email application, ex: if you are having an issue with Outlook please contact Microsoft.

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Is there a limit on the size of the files that I attach to my e-mail messages?

Prior to sending an email message with a large attachment, please be sure that the recipient can accept the message. If your message is larger than the recipient's email box size limit, the message will be rejected. With your Interchanges.com e-mail account, the maximum size of the email is 20MB, which includes message header information, therefore, you should limit the size of your actual attachments to 15MB.

If you need to send files that are larger than 15MB, there may be solution available to you: File Transfer Protocol (FTP). FTP was designed to transfer files of all sizes over the Internet. You may also use your Personal Web Pages to transfer files.

*Please note Interchanges.com does not support the any email application except for Interchanges.com Webmail. If you are encountering any issues with your email application other than Interchanges.com Webmail please contact the company that developed the email application, ex: if you are having an issue with Outlook please contact Microsoft.

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What is a mailing list?

Mailing lists are discussion lists that you can subscribe to by e-mail. They allow you to observe, or participate in, discussions that interest you. They can be quite informative and useful. They offer you the opportunity to ask questions or simply see what others have to say on the mailing lists subject matter. These lists are a great way to find out the latest information on topics that interest you.

You will often run across mailing lists on web pages. If the subject of the list is of interest to you, then you may want to subscribe. Using a search engine can he helpful as well. Simply use the phrase "mailing list." This will usually bring back some sites that have collections of mailing lists.

Moderated vs. Unmoderated Lists

Mailing lists can be moderated, that is controlled by someone, or they can be unmoderated. The first option means that someone is monitoring the list and deciding what should go out to the members of the list and what should not. The second option means that no one controls what is published to the list. The Digest Option Many lists have a great deal of traffic on them. The digest option (if offered) will send all the messages to you within a given time period in one e-mail message. This will keep the traffic down on your e-mail. It offers you a way to scan the messages and see which ones interest you. You may want to consider this option.

Subscribing to a List

Once you have found the mailing list you wish to subscribe to, there will be specific instructions as to how to subscribe. Follow the instructions precisely. Many times you will get a message to which you must reply. This will confirm your subscription and insure that you do not sign up to mailing lists to which you do not want to belong. You will also get a message confirming your subscription. It will tell you how to unsubscribe.

Unsubscribing to a List

You may find you no longer wish to subscribe to a mailing list. You simply unsubscribe. Use the instructions you were sent when you subscribed.

Some Simple Rules for Using Mailing Lists

• Read the rules of the list. These will be posted either on the web site, or will be in the confirmation message you receive
  
  
• Make sure the messages you send to the list relate to the topic of the list.
  
  
• When you send a message to the list, be patient it can take a while to come back.
  
  
• When you send a message to some one privately who is on the list make sure it only goes to them.
  
  
• When you send a reply to the list, make sure you take out all the information except the part to which you are replying

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Can I manage e-mail messages using multiple e-mail programs?

Yes, it is possible to manage your email using multiple email programs, but it takes some work. Most email programs download your email from the server to your local computer, removing the messages from the mail server. Once your email has been downloaded and removed, the next time your check your mail, you will only download messages that have arrived since the previous check.

If you have two email programs configured to download your mail and remove it from the server afterwards, your messages will be scattered across both programs.

The solution to this is to set your email program(s) to leave a copy of the message on the server. For instructions on how to do this using Outlook Express, please see this FAQ.

Please note, if you do not change your settings to allow a copy of emails to remain on the server, your messages will be gone next time you check your email.

*We do ask that you only leave it on the server for a maximum of 10 days, other wise your email will bog down the server and we will have to clear out your email.

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How do I set up an email auto-reply message?

1. Sign in to Interchanges.com Webmail, and select autoresponder options.

2. Select Add Auto-Responder at the bottom of the page.

3. Enter an Automated Response Message in the space provided. This is the message that will be automatically delivered to everyone who sends you an email when you turn on Auto Reply.

4. Click Create/Modify to enable Auto Reply.

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How do I forward my email to another address?

Unfortunately Interchanges.com does not allow this feature anymore. There are to many risks involved in forwarding email address out side of our server. For instance, our server can be blacklisted and then no one on the server will be able to send email.

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